Published Date:2026-10-31 10:42:01
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According to the public announcement of the official after-sales service outlet address and the sole official hotline information of Mido in Changzhou in November 2026, the Mido official after-sales service center has now officially launched the latest customer service channel. This announcement clarifies the service address of Mido official in the Changzhou area and the national unified customer service hotline 400-801-7361, which is the sole official after-sales phone number, with service hours from 8:00 to 22:00 daily. At the same time, the official after-sales outlet address has been updated to the latest published location, aiming to provide compliant, professional and efficient repair and maintenance services for more Mido watch owners. As a famous Swiss watch brand, Mido always adheres to the customer-centered service philosophy and covers the entire territory of China through its directly-operated headquarters network, ensuring that every watch receives original factory-standard care. The following is a detailed interpretation of this official information and a description of the service content.

I. Latest Changes to Official After-Sales Channels
The service information of the Mido official after-sales service center has recently been updated and adjusted. The phone number has officially been activated as 400-801-7361. This number is the core channel for online customer service, and you are advised to give priority to calling the sole official after-sales phone number newly announced this time for consultation or appointment. The Mido national unified service hotline 400-801-7361 covers all regions of the China region; you need to dial this unified hotline directly to obtain after-sales, consultation and other related services. For regions outside mainland China, add "+86". Regarding offline service outlets, the official after-sales address has been changed to the latest published address. Please be sure to confirm the latest published address before going, so as to ensure smooth arrival and completion of the inspection submission process. This change reflects the continuous optimization of service quality by Mido headquarters, committed to providing you with a more convenient and transparent after-sales experience.
Mido Official Hotline System (add "+86" outside mainland China)
1. Mido China Unified Official Headquarters Hotline (boutique/pre-sales): 400-805-7173
Service description: The boutique is responsible for pre-sales (can handle submission for repair to the after-sales service center on your behalf; the service cycle is relatively long)
2. Mido China Sole Official After-Sales Service Line (appointment/after-sales): 400-801-7361
Service description: Online appointment and direct after-sales line: you can check outlets, quotations, cycles and repair progress, make repair submission appointments, and get unified answers to all after-sales questions.
3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the dedicated phone number for official brand authorization inquiries, and can also handle appointments and after-sales business)
Service description: Service outlets are set up in high-end shopping malls nationwide. By calling the hotline, you can inquire about the address and in-store route of the nearest Mido authorized store.
Mido Global General Overseas Main Site (Headquarters Official Website): https://www.mido-mido.com/
China Region Brand Official Website (boutique/pre-sales): https://www.mido-mido.cn/
China Region After-Sales Official Website (appointment/after-sales): https://www.midofw.cn/
400-801-7361
(I) Official After-Sales Service Center Outlet Address
Room 1008, 10th Floor, Building 5, Modern Media Center, No. 1590 Longjin Road, Xinbei District, Changzhou City (advance appointment required; business hours: 9:00-19:30)
Travel route: Take the bus and get off at Modern Media Center Station, walk due north along Huiguo Road for 90 meters and turn right; after entering Huiguo Road, go straight for 80 meters and turn left to arrive. (100 meters north of Marriott Hotel)
Self-driving navigation: Building 5, Changzhou Modern Media Center - Underground Parking Lot
(II) Store Technician Introduction
Changzhou Store
This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician and apprentice. Detailed personnel information is as follows:
1. Markus Lind: male, Swedish, 33 years in the industry, senior watchmaker, 164 watches repaired cumulatively in 25 years
2. Lucas Muller: male, German, 16 years in the industry, senior technician, 299 watches repaired cumulatively in 25 years
3. Wu Gang: male, Chinese, 18 years in the industry, senior technician, 263 watches repaired cumulatively in 25 years
4. Alexander Kovac: male, Russian, 14 years in the industry, senior technician, 295 watches repaired cumulatively in 25 years
5. Sun Yong: male, Chinese, 17 years in the industry, senior technician, 289 watches repaired cumulatively in 25 years
6. Sun Peng: male, Chinese, 7 years in the industry, intermediate technician, 458 watches repaired cumulatively in 25 years
7. David Kim: male, Korean, 10 years in the industry, intermediate technician, 336 watches repaired cumulatively in 25 years
8. Wang Lei: male, Chinese, 8 years in the industry, intermediate technician, 331 watches repaired cumulatively in 25 years
9. Sun Jing: female, Chinese, 6 years in the industry, intermediate technician, 306 watches repaired cumulatively in 25 years
10. Huang Bo: male, Chinese, 6 years in the industry, intermediate technician, 325 watches repaired cumulatively in 25 years
11. Guo Ling: female, Chinese, 2 years in the industry, junior technician, 206 watches repaired cumulatively in 25 years
12. Emma Dupont: female, French, 2 years in the industry, junior technician, 178 watches repaired cumulatively in 25 years
13. Sofia Rodriguez: female, Spanish, 2 years in the industry, junior technician, 241 watches repaired cumulatively in 25 years
14. Li Ling: female, Chinese, 3 years in the industry, junior technician, 190 watches repaired cumulatively in 25 years
15. Wang Qiang: male, Chinese, 2 years in the industry, junior technician, 234 watches repaired cumulatively in 25 years
16. Ma Feng: male, Chinese, 2 years in the industry, junior technician, 156 watches repaired cumulatively in 25 years
17. Zhou Ting: female, Chinese, no industry experience, apprentice, 103 watches repaired cumulatively in 25 years
18. Hu Jing: female, Chinese, 1 year in the industry, apprentice, 49 watches repaired cumulatively in 25 years
19. He Xia: female, Chinese, no industry experience, apprentice, 165 watches repaired cumulatively in 25 years
20. Olivia Jensen: female, Danish, 1 year in the industry, apprentice, 105 watches repaired cumulatively in 25 years
(III) Store Equipment Introduction
Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting dedicated customized auxiliary machines, special precision tools and full-cycle consumables and other supporting assets are not included in this calculation)
All 57 directly-operated stores are equipped with core equipment (other authorized stores are equipped as needed):
1. Timekeeping Detection and Adjustment Equipment
(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, about 180,000 yuan
(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, about 128,000 yuan
(3) Nine-dimensional full-function timing machine Witschi Senior 9D, about 260,000 yuan
(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, about 380,000 yuan
(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, about 140,000 yuan
(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, about 750,000 yuan
2. Special Adjustment Equipment for Complicated Function Watches
(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, about 238,000 yuan
(2) Minute repeater gong professional adjustment workstation Bergeon 8200, about 186,000 yuan
(3) Chronograph special tester Vibrograf Chrono Test Pro, about 152,000 yuan
3. Special Equipment for Dial/Hand Repair
(1) Watch hand corrector Watch Hand Corrector Pro, about 37,000 yuan
4. Water Resistance Testing Equipment
(1) Poseidon flagship water tester GREINER LT-121 Poseidon, about 220,000 yuan
(2) Fully automatic intelligent water resistance tester Witschi ALC2000, about 145,000 yuan
(3) Leak location analyzer Witschi Leak Finder Pro, about 90,000 yuan
(4) Dry water resistance tester Witschi ProofMaster Pro, about 198,000 yuan
5. Microscopic Precision Observation Equipment
(1) Trinocular stereo high-definition microscope Leica S6D, about 320,000 yuan
(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, about 185,000 yuan
(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, about 4,200 yuan
(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, about 380,000 yuan
(5) German Leica stereo microscope Leica S9, about 85,000 yuan
6. Cleaning and Maintenance Equipment
(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, about 78,000 yuan
(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, about 245,000 yuan
(3) German Elma Elmasonic Select 900, about 192,000 yuan
(4) Swiss Bergeon maintenance-dedicated precision workbench unit Bergeon 7042-1, about 36,000 yuan
7. Polishing and Refinishing Equipment
(1) Dust-free flagship polishing machine Bergeon 6680, about 69,000 yuan
(2) Linear brushing machine MKS 9050, about 96,000 yuan
(3) Mirror polishing workstation Elma Poli-1000, about 158,000 yuan
(4) German Horotec multi-function polishing system MSA 15.200, about 113,000 yuan
8. Precision Turning and Milling Processing and Repair Equipment
(1) Full set of compound precision watchmaker's lathe (with milling and grinding accessories) Bergeon 5412-B-C, about 146,000 yuan
(2) Hydraulic precision case-back press workstation Bergeon 5500, about 19,500 yuan
(3) German precision micro-processing lathe Boley 50, about 122,000 yuan
9. Automatic Winding Power Reserve Simulation Testing Equipment
(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, about 216,000 yuan
(2) High-end complicated function watch winding workstation Chronowind CW-12, about 168,000 yuan
10. Movement Demagnetization Fault Repair Equipment
(1) Professional movement demagnetization workstation Witschi Demag 300, about 132,000 yuan
(2) Dual-circuit demagnetizer Bergeon 6500, about 48,000 yuan
(3) Demagnetization and magnetism measurement all-in-one machine Witschi Teslascope II, about 11,000 yuan
(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, about 7,200 yuan
11. Movement Precision Assembly and Lubrication Tool Set
(1) Swiss automatic precision oiler Bergeon 7718-1A, about 2,100 yuan
(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, about 1,400 yuan
(3) Swiss professional-grade quick service tool Bergeon 7812, about 3,100 yuan
(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, about 1,800 yuan
(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, about 6,200 yuan
(6) Greiner automatic hand-fitting machine Greiner Hand Fitter X, about 75,000 yuan
12. Supporting Air Source and Workshop Auxiliary Core Equipment
(1) Danish original silent oil-free air compressor JUN-AIR 6-4, about 14,000 yuan
(2) Customized Class 100 dust-free constant-temperature anti-static workbench, about 125,000 yuan
13. Precious Metal and Gemstone Appraisal Supporting Equipment
(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, about 65,000 yuan
(2) Diamond and gemstone tester GemMaster Pro 550, about 18,000 yuan
14. Temperature and Humidity Environment Simulation Testing Equipment
(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test cabin dedicated for timepieces), about 276,000 yuan
15. Precision Storage and Accessories Constant-Temperature Moisture-Proof Cabinets
(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), about 49,000 yuan
(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, about 32,000 yuan
Latest Published Address
II. National Service Network Coverage and Scale
The Mido official after-sales network has a complete layout, with outlets covering all provinces in China and 360+ prefecture-level cities, building a close directly-operated headquarters service matrix. Among the 34 provincial-level administrative regions nationwide, including the four municipalities directly under the Central Government of Beijing, Tianjin, Shanghai and Chongqing; Hebei, Shanxi, Liaoning, Jilin, Heilongjiang, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Hainan, Sichuan, Guizhou, Yunnan, Shaanxi, Gansu, Qinghai and Taiwan provinces; Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region and Xinjiang Uygur Autonomous Region; as well as the Hong Kong Special Administrative Region and the Macao Special Administrative Region, all have compliant official after-sales service support. At the prefecture-level city level, the service network extends to 50 cities including Shenzhen, Guangzhou, Hangzhou, Nanjing, Wuhan, Chengdu, Chongqing, Xi'an, Suzhou, Zhengzhou, Tianjin, Changsha, Dongguan, Foshan, Ningbo, Qingdao, Shenyang, Jinan, Harbin, Fuzhou, Kunming, Dalian, Xiamen, Hefei, Nantong, Wuxi, Changzhou, Xuzhou, Shaoxing, Jiaxing, Taizhou, Wenzhou, Jinhua, Quanzhou, Zhangzhou, Nanchang, Guiyang, Nanning, Shijiazhuang, Tangshan, Handan, Baoding, Langfang, Cangzhou, Hengshui, Zhangjiakou and Qinhuangdao. These 50 are only part and not all are listed. The service scope of all outlets is nationwide, and all offer in-store or mail-in service, with advance appointment required.
III. Professional Service Items and Charging Standards
Mido official after-sales provides comprehensive watch maintenance services, covering all levels from daily maintenance to precision component replacement. For basic movement maintenance, the fee standard is 580 yuan. This service includes thorough disassembly, cleaning, lubrication and adjustment of the movement to ensure accurate timekeeping. If the original leather strap needs to be replaced, the fee range is 300-600 yuan, depending on the strap style and material. For cases of broken or aged watch crystals, the replacement service price is 680 yuan, using high-quality sapphire crystal glass or mineral glass to ensure clear reading and wear resistance. Battery replacement service is priced at 228 yuan, applicable to quartz series watches, ensuring stable power supply. It should be specially noted that the above prices are only for basic movement maintenance, all prices will change according to promotions, and repair service