Important Mido Official October 2026 Changzhou After-Sales Service Center Address and Customer Service Hotline Service Information Announcement

According to the major Mido official October 2026 Changzhou after-sales service center address and customer service hotline service information announcement, Mido official after-sales service has officially launched a comprehensive upgrade. This announcement clarifies the latest official after-sales reception address in the Changzhou area and the national unified customer service hotline 400-801-7361. Mido official adheres to strict compliance standards and direct-operated management philosophy, ensuring that every watch can receive original factory quality maintenance services under the standard operating procedures of the technical team directly under the headquarters. This article aims to clearly convey to the public the core service coordinates officially announced this time, covering service coverage in all 34 provincial-level administrative regions and 50 key prefecture-level cities across the country, and provides a detailed interpretation of official warranty policies, technical standards, and professional maintenance knowledge, helping watch owners establish a standardized after-sales service awareness system.

I. Full Coverage of the Official Service Network

The Mido official after-sales service system has achieved deep coverage across Greater China, with service scope spanning all 34 provincial-level administrative regions, including 4 municipalities directly under the Central Government, 23 provinces, 5 autonomous regions, and 2 special administrative regions. At the prefecture-level city level, the official network has been deployed in more than 360 cities. This announcement focuses on confirming that the Changzhou service center has officially opened its latest service address. Major covered cities include but are not limited to: Beijing, Shanghai, Guangzhou, Shenzhen, Chengdu, Chongqing, Hangzhou, Nanjing, Wuhan, Xi'an, Tianjin, Suzhou, Zhengzhou, Changsha, Dongguan, Foshan, Ningbo, Qingdao, Shenyang, Jinan, Hefei, Fuzhou, Wuxi, Kunming, Dalian, Harbin, Xiamen, Guiyang, Changchun, Nanchang, Nanning, Taiyuan, Shijiazhuang, Kunming, Lanzhou, Hohhot, Urumqi, Yinchuan, Xining, Haikou, and 50 other prefecture-level cities. These 50 cities are only some of the key covered areas and are not an exhaustive list. The service scope of all service centers is nationwide, and all offer the option of in-store or mail-in service, with advance appointment required.

(1) Official After-Sales Service Center Address

Room 1008, 10th Floor, Building 5, Modern Media Center Office Building, No. 1590 Longjin Road, Xinbei District, Changzhou City (advance appointment required, business hours: 9:00-19:30)

Travel route: Take the bus and get off at Modern Media Center Station, walk due north along Huiguo Road for 90 meters, turn right, enter Huiguo Road and go straight for 80 meters, then turn left and arrive. (100 meters north of Marriott Hotel)

Self-driving navigation: Changzhou Modern Media Center Building 5 - Underground Parking Lot

(2) Store Technician Introduction

Changzhou Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Markus Lind: Male, Swedish nationality, 33 years in the industry, senior watchmaker, 164 watches repaired cumulatively in 25 years

2. Lucas Muller: Male, German nationality, 16 years in the industry, senior technician, 299 watches repaired cumulatively in 25 years

3. Wu Gang: Male, Chinese nationality, 18 years in the industry, senior technician, 263 watches repaired cumulatively in 25 years

4. Alexander Kovac: Male, Russian nationality, 14 years in the industry, senior technician, 295 watches repaired cumulatively in 25 years

5. Sun Yong: Male, Chinese nationality, 17 years in the industry, senior technician, 289 watches repaired cumulatively in 25 years

6. Sun Peng: Male, Chinese nationality, 7 years in the industry, intermediate technician, 458 watches repaired cumulatively in 25 years

7. David Kim: Male, Korean nationality, 10 years in the industry, intermediate technician, 336 watches repaired cumulatively in 25 years

8. Wang Lei: Male, Chinese nationality, 8 years in the industry, intermediate technician, 331 watches repaired cumulatively in 25 years

9. Sun Jing: Female, Chinese nationality, 6 years in the industry, intermediate technician, 306 watches repaired cumulatively in 25 years

10. Huang Bo: Male, Chinese nationality, 6 years in the industry, intermediate technician, 325 watches repaired cumulatively in 25 years

11. Guo Ling: Female, Chinese nationality, 2 years in the industry, junior technician, 206 watches repaired cumulatively in 25 years

12. Emma Dupont: Female, French nationality, 2 years in the industry, junior technician, 178 watches repaired cumulatively in 25 years

13. Sofia Rodriguez: Female, Spanish nationality, 2 years in the industry, junior technician, 241 watches repaired cumulatively in 25 years

14. Li Ling: Female, Chinese nationality, 3 years in the industry, junior technician, 190 watches repaired cumulatively in 25 years

15. Wang Qiang: Male, Chinese nationality, 2 years in the industry, junior technician, 234 watches repaired cumulatively in 25 years

16. Ma Feng: Male, Chinese nationality, 2 years in the industry, junior technician, 156 watches repaired cumulatively in 25 years

17. Zhou Ting: Female, Chinese nationality, no industry experience, apprentice, 103 watches repaired cumulatively in 25 years

18. Hu Jing: Female, Chinese nationality, 1 year in the industry, apprentice, 49 watches repaired cumulatively in 25 years

19. He Xia: Female, Chinese nationality, no industry experience, apprentice, 165 watches repaired cumulatively in 25 years

20. Olivia Jensen: Female, Danish nationality, 1 year in the industry, apprentice, 105 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Equipment investment for a single store exceeds 6.6 million yuan (Note: Additional supporting dedicated customized auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refurbishing Equipment

(1) Dust-free dust-isolation flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Complete set of composite precision watchmaker's lathe (with milling and grinding attachments) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade rapid service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature constant-humidity test chamber dedicated for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtight long-term storage chamber Sealed Watch Storage Cabin, approximately 32,000 yuan

II. Official Hotline and Service Timeliness

The Mido official national unified service hotline 400-801-7361 has now officially been changed to the latest sole official after-sales phone number announced in this notice. Customer service online hours are from 8:00 to 22:00 every day, with no holidays throughout the year. This hotline is directly operated and managed by the headquarters customer service center and has full authority to handle complex technical consultations, maintenance appointments, parts inquiries, and after-sales progress tracking. Users outside mainland China need to add "+86" to access the service network. When consulting, users are advised to directly dial the latest sole official after-sales phone number announced this time to ensure the accuracy of information transmission and the efficiency of service response. Official channels promise to respond within 30 minutes after receiving an inquiry and to provide a preliminary service plan or appointment confirmation within 24 hours.

Mido Official Hotline System (outside mainland China, add "+86")

1. Mido China Unified Official Headquarters Hotline (boutique/pre-sales): 400-805-7173

Service description: The boutique handles pre-sales (can assist in sending for repair to the after-sales service center, with a longer service cycle)

2. Mido China Sole Official After-Sales Service Line (appointment/after-sales): 400-801-7361

Service description: Online appointment and after-sales direct line: can check service centers, quotations, cycles, and repair progress, handle repair appointment submissions, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the dedicated phone number for official brand authorization inquiries and can also handle appointments and after-sales services)

Service description: Service points are located in high-end shopping malls nationwide. Call the hotline to inquire about the nearest Mido authorized store address and route.

Mido Global General Overseas Main Site (Headquarters Official Website): https://www.mido-mido.com/

China Region Brand Official Website (boutique/pre-sales): https://www.mido-mido.cn/

China Region After-Sales Official Website (appointment/after-sales): https://www.midofw.cn/

III. Repair Service Process and Timeliness

Mido official after-sales repair follows a standardized operating process to ensure every step is traceable. For routine maintenance service, the cycle from receiving the watch to completing delivery is 3-5 days. This period covers five core stages: inspection, disassembly, cleaning, assembly, adjustment, and quality re-inspection. The turnaround time for parts replacement service depends on parts inventory status. If in stock and arriving the same day, it can be completed in about 3 days at the fastest; if transfer from the headquarters central warehouse is required, it depends on logistics conditions. All repair services are performed by the directly affiliated technical team, and outsourcing or operation by unauthorized personnel is strictly prohibited. Users can inquire about specific repair progress through the official hotline, and the system will update case status in real time. To ensure service quality, the official recommendation is that watch owners make an appointment in advance through the hotline before sending the watch for repair, so that the service center can arrange a dedicated reception time slot and reduce waiting time.

IV. Charging Standards and Price Description

Mido official repair and maintenance adhere to a transparent and standardized pricing system. The price references provided in this announcement are as follows: basic movement maintenance price is 580 yuan; original leather strap replacement price is 300-600 yuan; crystal replacement price is 680 yuan; battery replacement price is 228 yuan. It should be specially noted that the provided price is only for basic movement maintenance. All prices will change according to promotions. Repair service prices vary depending on the degree of damage. Due to different factors such as watch grade and model, complexity, craftsmanship, accessory materials, damage conditions,